Issued by; CARE Super Pty Ltd (Trustee) ABN 91 006 670 060 AFSL 235226 RSE L0000956 CARE Super (Fund) ABN 98 172 275 725
Disclaimer: The information contained in this Annual Report is about CARE Super and is not intended as financial advice. It does not take into account specific needs, so you should look at your own personal position, objectives and requirements before taking any action. Past performance is not a reliable indicator of future performance and you should consider other factors before choosing a fund or changing your investments. For a copy of the CARE Super Trust Deed (the legal document governing superannuation benefits in the fund), Financial Statements for the Trustee and the Fund or the Investment Policy Statements please go to our website. You can also ask for a copy to be sent to you. You should also obtain and read the Product Disclosure Statement before making any investment decision. If you would like to see these documents, please go to caresuper.com.au or call 1300 360 149.
We can help with enquiries and complaints
We’ll listen to your concerns and investigate all enquiries and complaints to try and resolve the matter as quickly as possible. We’ll do our best to answer your complaint with a written response of the outcome within 90 days from receiving it or explain why we have been unable to complete the investigation within this timeframe. Where we have been able to resolve it over the phone within 5 days, we generally won’t write to you unless you ask us to. Complaints can be made in wrting, over the phone or by email using the contact information in the ‘getting in touch’ section below or you can also use the ‘Contact us’ section of our website’.
If you’re not satisfied with the response you receive from us, or you don’t receive a response from us at all you can take the matter to the Australian Financial Complaints Authority (AFCA), which replaced the Superannuation Complaints Tribunal and the Financial Ombudsman Service. AFCA is an independent and impartial ombudsman and is a free service.
Find out more about making an enquiry or complaint.
Our low account balance policy
If you’re uncontactable or inactive, and you have a balance of less than $6000, your account may be transferred to the ATO. This happens in April and October each year.
If you’re uncontactable or inactive and have an account balance of between $200 and $2000, your account will be transferred to our eligible rollover fund in June and December each year and any insurance cover you have with CareSuper will end. If you’re transferred to our eligible rollover fund, you’ll no longer be a member of CareSuper or have insurance cover with us. Different fees and costs apply to the eligible rollover fund, so please contact AUSfund for details.
AUSfund
PO Box 543
Carlton South VIC 3053
Phone: 1300 361 798
Fax: 1300 366 233
International Tel: +61 3 9814 6400
Email: admin@ausfund.net.au
Website: unclaimedsuper.com.au
Temporary residents
CareSuper is required to pay the super of former temporary residents to the ATO if it’s been more than 6 months since they departed Australia and their visa has expired or been cancelled.
We rely on relief from ASIC to the effect that we are not obliged to notify or give an exit statement to a non-resident in these circumstances. Non-residents can apply to the Commissioner of Taxation to claim the unclaimed super. Visit ato.gov.au for more information.