CARE Super Pty Ltd (Trustee) ABN 91 006 670 060 AFSL 235226 RSE L0000956 CARE Super (Fund) ABN 98 172 275 725
Disclaimer: This Annual Report is issued by the Trustee of CARE Super, CARE Super Pty Ltd ABN 91 006 670 060, the holder of Australian Financial Services Licence 235226.
The information contained in this Annual Report is about CARE Super and is not intended as financial advice. It does not take into account specific needs, so members should look at their own personal position, objectives and requirements before taking any action. Past performance is not a reliable indicator of future performance and you should consider other factors before choosing a fund or changing your investments. The Trust Deed is the legal document governing your superannuation benefit. Other information about CARE Super: a copy of the Trust Deed, Investment Policy Statement, the Fund’s audited accounts are available upon request. You should also obtain and read the Product Disclosure Statement before making any investment decision. If you would like to see these documents, please go to caresuper.com.au or call the CareSuperLine on 1300 360 149.
Information for members
Enquiries and complaints
If you have a concern about your super or you experience a problem, rest assured we’ll do our best to resolve it quickly and efficiently.
We have procedures in place to deal fairly with enquiries and complaints from members, employers and beneficiaries. We are committed to listening and trying to resolve matters within a reasonable timeframe – that is, no more than 90 days after we receive your complaint. (For privacy complaints, we will do our best to resolve your complaint within 30 days.)
If you would like to submit an enquiry or complaint, you can contact the Complaints Manager via the ‘Contact us’ section of our website.
Find out more about making an enquiry or complaint.
Low account balance process
The accounts of members who are uncontactable or inactive and with a balance up to $6000 may be transferred to the ATO in April and October each year.
Members who are uncontactable, inactive or have unclaimed super, and have an account balance of over $300, may be transferred to the eligible rollover fund. If you are transferred to CareSuper's eligible rollover fund, you will no longer be a member of CareSuper or have insurance cover through CareSuper. Different fees and costs apply to the eligible rollover fund, please contact AUSfund for details.
Contact details for CareSuper’s eligible rollover fund are:
AUSfund
Locked bag 5132, Parramatta NSW 2124, Australia
Phone: 1300 361 798
International Tel: +61 3 9067 2525
Email: admin@ausfund.com.au
Website: ausfund.com.au
Temporary residents
CareSuper is required to pay the super of former temporary residents to the ATO if it has been more than 6 months since they departed Australia and their visa has expired or been cancelled.
The Trustee relies on relief from ASIC to the effect that it is not obliged to notify or give an exit statement to a non-resident in the above circumstances. Non-residents can apply to the Commissioner of Taxation to claim the unclaimed super under Division 3 of Part 3A of the Superannuation Unclaimed Money and Lost Members) Act. Visit ato.gov.au for more information.
