Information for members

Enquiries and complaints

If you have a concern about your super or you experience a problem, rest assured we’ll do our best to resolve it quickly and efficiently.

We have procedures in place to deal fairly with enquiries and complaints from members, employers and beneficiaries. We are committed to listening and trying to resolve matters within a reasonable timeframe – that is, no more than 90 days after we receive your complaint. (For privacy complaints, we will do our best to resolve your complaint within 30 days.)

If you would like to submit an enquiry or complaint, you can contact the Complaints Manager via the ‘Contact us’ section of our website.

Find out more about making an enquiry or complaint.

Low account balance process

The accounts of members who are uncontactable or inactive and with a balance up to $6000 may be transferred to the ATO in April and October each year.

Members who are uncontactable, inactive or have unclaimed super, and have an account balance of over $300, may be transferred to the eligible rollover fund. If you are transferred to CareSuper's eligible rollover fund, you will no longer be a member of CareSuper or have insurance cover through CareSuper. Different fees and costs apply to the eligible rollover fund, please contact AUSfund for details.

Contact details for CareSuper’s eligible rollover fund are:

Locked bag 5132, Parramatta NSW 2124, Australia
Phone: 1300 361 798
International Tel: +61 3 9067 2525

Temporary residents

CareSuper is required to pay the super of former temporary residents to the ATO if it has been more than 6 months since they departed Australia and their visa has expired or been cancelled.

The Trustee relies on relief from ASIC to the effect that it is not obliged to notify or give an exit statement to a non-resident in the above circumstances. Non-residents can apply to the Commissioner of Taxation to claim the unclaimed super under Division 3 of Part 3A of the Superannuation Unclaimed Money and Lost Members) Act. Visit for more information.

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You can download the Annual Report in PDF format here.

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