More information

Financial statements

We keep a close eye on investment performance and spending and we’re transparent about what it costs to run CareSuper successfully for members.

Dated as at 30 June 2020.

Annual financial statements

The information below is a summary of CareSuper’s financial statements for the last two years. Full financial statements and the auditor’s report are available here on our website.

Financial position as at 30 June 2020

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Investments 24,347,887 19,718,862
Cash and cash equivalents 47,446 45,955
Other assets 66,446 82,351
Total assets 24,461,779 19,847,168
Liabilities 8,239,051 3,534,661
Net assets available for member benefits 16,222,728 16,312,507
Less: Member benefits 16,112,467 16,146,940
Net assets 110,261 165,567
General reserve 69,607 125,868
Operational risk reserve 40,654 39,699
Total equity 110,261 165,567

Income statement for the year ended 30 June 2020

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Investment income (28,354) 1,090,661
Other income 1,477 1,217
Total revenue (26,877) 1,091,878
Investments (66,257) 50,699
Administration and operating (55,285) 55,504
Total expenses (121,542) 106,203
Income tax (expense)/benefit (57,321) 17,396
Results after income tax (91,098) 968,279
Less net benefits allocated to members 35,792 971,940
Operating result after income tax (55,306) (3,661)

Changes in member benefits for the year ended 30 June 2020

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Opening balance of member benefits 16,146,940 14,651,061
Contributions 994,929 962,158
Transfers in 449,299 534,166
Net investment earnings 6,075 1,017,137
Insurance proceeds 99,018 82,464
Benefits paid 1,345,252 861,404
Administration and other fees 41,867 45,198
Insurance premiums 81,029 87,216
Tax 115,646 106,228
Closing balance of member benefits 16,112,467 16,146,940


Financial statements for both CareSuper (fund) and CARE Super Pty Ltd (trustee) are available on our website. For a printed copy of the financial statements, call us on 1300 360 149.

Other important information


We take members’ concerns seriously and investigate all enquiries and complaints to try and resolve them quickly. We’ll do our best to answer complaints with a written response of the outcome within 90 days from receiving it or explain why we have been unable to complete the investigation within this timeframe. As part of our commitment to the Insurance in Superannuation Code of Practice (ICOP), our timeframe to provide responses to insurance-related complaints will reduce from 90 days to 45 days from 1 January 2021.

Where we have been able to resolve it over the phone within five days, we generally won’t write to members unless they ask us to. Complaints can be made in writing, over the phone or electronically using the contact information in the ‘getting in touch’ section below or members can also use this contact form.

Alternatively, members can take the matter to the Australian Financial Complaints Authority (AFCA). AFCA is an independent and impartial ombudsman and is a free service.


We are required to pay the super of former temporary residents to the ATO if it’s been more than six months since they departed Australia and their visa has expired or been cancelled. We rely on relief from ASIC to the effect that we are not obliged to notify or give an exit statement to a non-resident in these circumstances. Non-residents can apply to the Commissioner of Taxation to claim the unclaimed super. Visit for more information.


CareSuper is required to notify members of any material change to the Fund that will affect their super or pension account. This includes but is not limited to changes to fees or costs or to product design. The information must be provided within a ‘significant event notice’ (SEN) at least 30 days prior to the change occurring. The SEN must clearly outline the change and the effect it may have on the member’s account.

Here’s a summary of the SENs we’ve issued to affected members over the last two years.


It’s important we have the correct contact details for our members for when we need to send them important information, including their annual statement. Members can check and update their details in the ‘Personal details’ section of MemberOnline or by contacting us.

Contact us


1300 360 149 (Australia)
+613 9067 2619 (overseas)
8am–8pm weekdays AET, except national public holidays

Locked Bag 20019
Melbourne, VIC 3001


Level 6, 447 Collins Street,
Melbourne VIC 3000